Here are some reviews we have found on various travel platforms, in which you can discover what some of our guests feel about us.
We would also like to encourage you to write your own review on the hotel’s Questionnaire Sheet or on the different Social Networks.
This hotel is exceptional. It is very opulent and very beautiful and very clean. It is right in the city center with easy access to trains, metro and buses. The breakfasts are superb and the staff at this hotel cannot do enough for you. They were all wonderful. We can not recommend this hotel enough. We had a great stay here.
Charming hotel in central location
Stayed for 3 nights and found this hotel to be in a central location, walking distance to everything within centric Lisbon and easy access to many train stations and restaurants.
The hotel is comfortable with amazing details. It was lovely having a drink in the downstairs bar at the end of a long day.
Staff were fantastic, happy to help with any requests and it was the small details that stood out in comparison to other hotels; providing a guest mobile phone to use for duration of stay free of charge (great idea), strong WiFi connection throughout hotel, and the attention to detail to guests, by providing my mother with a bottle of champagne and chocolates in our room for her birthday (we had not told them it was her birthday). Thank you for an enjoyable stay!
Wonderful in Every Way
Location, local, location! Hotel Avenida Palace is in the center of everything needed for a visit to Lisbon. The entire staff was helpful in so many ways especially the concierge. Excellent service, caring people, and a remarkable stay.
Royalty living in Avenida Palace
I need to use the most beautiful words to describe this amazing Palace hotel. The room was incredible. The staff professional. The breakfast was dreamy in a dreamy atmosphere. We enjoyed our drinks in the royalty living room with pianists playing music every night. I felt in love again, I felt like a princess in my magic castle. This place is fantastic not only because is really a Palace but also because is found in the heart of the city, near to every special point you have to visit! My beloved Avenida Palace, my beloved Lisbon, you made my holidays unforgettable!!!!! Thank you, I wish I would stay forever....
As we had never visited Lisbon,we were anxious to walk, see, taste this beautiful city! Avenida Palace was an excellent choice to do so. The hotel is situated in the very center of Lisbon, walking distance to all attractions. As we arrived we were upgraded to a very big room. Very luxurious and spacious. The breakfast was tasty and had fresh fruits, and two kinds of eggs.
The croissants, and brioches were delicious as well.
Some nights we stayed in, enjoying drinks and light meals at the bar, with the very attending barman!
Lisbon is a beautiful city worth visiting, and Avenida Palace made our visit memorable!
Fantastic stay at the Avenida Palace celebrating our anniversary. Great attention to detail- we received a welcome gift of champagne when we arrived, fresh strawberries in our room later in our stay. Central location- walking distance to the majority of attractions in Lisbon. Looking forward to another stay here upon our return to Lisbon!
Excellent and beyond
May stay at Avenida Palace hotel has tremendously contributed to the joyous experience of my trip to Lisbon. The location is great in a nice walkable area that is close to different city attractions. The room was good and clean. The breakfast was very good with so much varieties of bakery and fresh fruits. The staff at every single level were friendly and very helpful. I highly recommend this hotel.
We had in this hotel a unique exclusive positive experience which is different positively from any experience we had in a five stars hotel in the past wherever we were.
The hotel is located in a very good place few steps to bus stations trams and metro in Lisbon downtown. It is very welcoming and elegant in European good old style.
Our room was very elegant and large. Bathroom were shining and spotless . Room-Service was excellent. The room and the bathroom were taken care twice a day very thoroughly. Everything you could think about was given in the room without asking.
Almost every evening there was a free music program in the launch.
Breakfast was very rich and elegant.
We booked via the hotel website and and asked several requests. All our requests were responded positively. The hotel enabled us late checkout till 9 PM without extra payment !!
Staff was very helpful and very nice.
For suer , if we will return to Lisbon we will return to this hotel and will recommend it to all our friends.
Go Go Go You won't be disappointed. The décor is old world. The room was nicely appointed. The service was very helpful and friendly.
I don't think you could ask for a better location. Make sure you see a Fado show while in Lisbon.
Old World Elegance
If you want your stay in Lisbon to include a graceful and dignified hotel you must stay at the Avenida Palace. You will experience old world charm, beautiful classic furnishings, comfort, and an outstanding staff. We stayed four nights and we enjoyed everything about this hotel. It's location is super convenient and the rooms are spacious and beautifully appointed. There is a cozy and comfortable English style bar and the Palace Lounge is where you will want to spend time enjoying a glass of wine, afternoon tea, evening piano recitals, or just simple reading a book. The champagne breakfast room is just as elegant. Every staff member we met made you feel like it was their goal to provide their personal service. Avendida Palace IS what you think a hotel should be, and more!
Fantastic classy well located hotel, superb service and great value
Loved this hotel, especially the great basics and little extras.
Great basics: good bed and bed linens, thick white towels and robes, large bathroom, excellent breakfast buffet, fantastic service from every staff member in the hotel
Extras: free mobile phone in your room to use for roaming the city and surfing the net/ phoning home, free WiFi, strawberries in. Room on arrival, free water in room daily, free champagne on New Years Eve, chocolates on pillow each night, turn down service, entertainer/pianist in bar every evening.
In summary I can’t say enough about this well located, excellent hotel, it’s like taking a step back in time, all the modern convenience you expect with a big spoon of style and glamour. Just perfect.
Definitely coming back. Great value, great service, great quality hotel.
I don’t want to be selfish
In simple words, the BEST hotel that I have been so far. I don’t know if I should share this review, since I want to keep this hotel available for future travels here, but definitely a five star hotel with a conscious budget prices. You definitely will see me here next time I am in Lisbon. The breakfast is a must and the staff is amazing, you feel like in a palace. Sincerely the BEST in Lisbon.
Why stay anywhere else?
From the moment we arrived, we felt comfortable, welcome, and pampered. The check in process was easy with a reception team of courteous, smart, helpful, and lovely women. The lobby is impressive with an old fashioned round seat and large flower arrangements. The lobby living room has a grand piano where we heard a piano player each night we were there. Each night was a different person with different styles; classical, blues, etc. The bar off the lobby was a great place to start or end our evenings. Not only can you hear the piano music in there, they have a light menu and a solid wine list, with mixed drinks, as well. It was especially nice to talk with the bartender who was a recent college grad with exceptional English. Getting to know locals is always special. The food there was perfect for our needs- arugula salad with fresh parm and tomatoes and my partner got a lox sandwich with fries. Both delish.
The room was perfect. Crisp, clean, tailored. Comfy bed. Seating area where I was comfortable working on my computer. High ceilings! There is a tv and a desk. Big heavy drapes that opened to big, tall windows overlooking the square. The windows opened like doors. You can step out onto a little balcony to see more and check the day's weather. They have black out shades, so set an alarm if you want to wake! There was plenty of space for unpacking and a good sized closet with mirrored doors on heavy wood. The bathroom was marble- - old elegance and clean with a large tub and excellent pressure in the shower. We didn't try the bidet, but it was there. The breakfasts were delightful- hot, cold, lots to choose from and in a beautiful room.
In sum, very tasteful and civilized. And an excellent location, to boot.
We will return.
Grand and Beautiful hotel, fantastic service - perfect place for an anniversary celebration.
We stayed 3 nights to celebrate our 25th wedding anniversary and we couldn't have picked a more perfect hotel. The Avenida Palace is beautifully grand, the rooms are lovely, the bed huge and very comfortable bed. Service and housekeeping excellent. We booked directly with the hotel and the staff showed their appreciation with small gifts and 20% discount at the bar. Unlike many hotels bar prices were very reasonable. We also enjoyed a Sunday evening 'Fado' piano recital in the lounge whilst enjoying a bottle of Fizz! Breakfast was taken in the 2nd floor very grand dining room - selection of food was the best we have seen and catered for everyone. the hotel is very well located being just a minute walk from Restauradores Metro - 40 mins journey from the airport, one change and 1.95 euros - incredible value! As it was we only used the metro to get to and from the airport found lots to see and do in the local area - as long as you have a good pair of shoes and don't mind hills (although you can take the tram). All in all perfect and we will definitely book again the next time we visit Lisbon.
Great old world hotel with perfect location
This hotel was a real find for me. I booked it based on great reviews from Tripadvisor and was not disappointed. It is an old world hotel with real European Charm. It is very well maintained and I loved the opulence of the dining room and lounges. The staff was incredibly helpful and attentive. I asked for a charge and one appeared in a moment from housekeeping. I asked for a shirt to be pressed (alas no irons in the room) and almost before I could hang up the phone housekeeping appeared to take the shirt and then returned it in under 15 minutes. The concierge was excellent and the restaurant suggestions were spot on.
The rooms are not large but well appointed. Mine faced an inner courtyard so it was dark but extremely quiet which was welcome. The bed was hard and the pillows really were subpar. That was the only downside. I did get good sleep. The bathrooms are old world and you have to climb into a big old tub for a shower but the water pressure was great and hot. The soaps/bath products were high end.
I can't say enough great things about the spectacular breakfast. Everything was well cooked and plentiful and delicious. It was a high point having a full European breakfast each morning.
Last but not least I couldn't think of a better location. It is in the center of everything and nothing was more than a short walk. If you want to venture out of Lisbon then the train station is immediately next door.
I would return to this hotel in a heartbeat.
Beautiful hotel in fantastic location
Wow. Stunning hotel. Staff were so friendly and helpful. Rooms were beautiful. Breakfast was deeelish. Bar was great. Would definitely stay again. Fantastic location right in the heart of Lisbon. We just loved it.
Highly recommend this hotel. We stayed before and after trip to Porto. Rooms were beautiful. Very old and charming, well maintained and very comfortable. Service was excellent. Really enjoyed the breakfast each day. We were provided with a cell phone to make one hour of free phone calls each day to anywhere in the world
Classic elegance and comfort
The Hotel Avenida Palace is such a classic! Super elegant and fancy. At the same time, it is quite comfortable and the service is outstanding! What’s not to love? Location is also outstanding. The concierge went out of his way to help us with several transportation issues. Saved us quite a bit in taxi expenses. Breakfast was amazing and drinks in the cozy bar were a perfect treat.
6 star all the way! An icon in Lisbon.
I love this hotel. It was my third visit, and I now will not stay anywhere else in Lisbon but at the Avenida Palace.
The hotel itself is situated in the centre of everything. Walking through it’s lobby and hallways, one can clearly sense the history. This is a hotel where the who’s-who of Lisbon has congregated for many years- yet they are very friendly and have no snooty attitude at all.
What is truly different about the Avenida Palace is the kindness of its front line employees. From the ladies manning the front desk, to the waitstaff at the outstanding breakfast- they just cannot do enough for their guests.
I have a back problem, and the staff brought me up ice to help, and asked how I was at check out. Mr Costa is a lovely man, and he allowed the little extra time that I required to stay flat with an ice-pack on my back before my flight.
Everyone here should be very proud of the Avenida Palace.
Elegant Property with Excellent Staff
We arrived jet lagged for a one-night stay in Lisbon. The staff at the hotel had been a tremendous help while we planned our stay and this assistance continued through our visit. The hotel is well located, easy to walk to sights. The breakfast was generous, and located in a beautiful dining room. The public space decor had an old-world elegance with rich colors and magnificent chandeliers.
Me encanto el hotel: céntrico, con estacionamiento, súper atentos: frutas frescas en la habitación, una bolsa se tela para tus compras, agua embotellada, todo de cortesía. Excelente la atención, el desayuno súper completo. Magnifico.
Most Incredible Stay in Lisbon
If you're looking for the BEST hotel in Lisbon, look no further. The Hotel Avenida Palace is THE place to stay! It offers everything you could ask for in a hotel. The location CAN'T be beat. Right in the center of Lisbon. Minutes from every attraction whether on foot or by car. The hotel has that "old world charm" mixed with modern amenities. The staff cannot do enough for you. Breakfast is great. Rooms comfortable. Believe me when I say " LOOK NO FURTHER"!
Lovely and beautiful hotel and experience
Loved Hotel Avenida Palace. It was in an ideal location, the room was gorgeous and spotless--full of natural light and beautifully appointed. The staff was very helpful. It was quiet, peaceful and we enjoyed every moment there. One of my most favorite European Hotels.
Superb in Central Lisbon
We spent 4 days at the Avenida Palace in Lisbon. Travelled over to watch Eurovision and do some sightseeing in Portugal. This hotel is in an excellent location in central Lisbon. Very close to everything you could want. The metro is a short walk across the square, restaurants just around the corner. The hotel itself is a grand old lady, with old world charm you don't see much these days.
Everything was perfect. The breakfast was amazing...had everything you could ever want for breakfast...crepes, lovely creamy scrambled eggs, crispy bacon, natas, rice pudding, fresh fruit (these were just my favorites)
Rooms and decor were beautiful and the staff were all so helpful
Location was great. Right beside Rossio train station for train to Sintra and close to metro too.
Old World Charm
Step back into the past and immerse yourself in a little old world charm. Livered doormen, piano bar, stately decor, personal attention and period decorated bedrooms. Excellent breakfast, delightful evenings in the cocktail bar with live music and vocalists, jazz and classical renditions.
Comfortable classic lounge areas for reading, relaxing and meeting friends
Rooms are not big nor small and bathrooms are spacious.
Perfectly comfortable and situated in a fabulous location near to the city centre and the train station to Sintra with easy access to uptown, downtown and the Chiado.
"verdadeiro 5 estrelas em excelente localização e serviços. Retornarei!"
Localização ótima !! Recepção , pessoal em geral e principalmente concierges excelentes. Café da manhã muito completo. Decoração bem tradicional , luxuosa e de muito gosto. Bar bem montado .Piano ao vivo muitas vezes no happy hour. Quarto e banho muito confortáveis . Estacionamento fácil. Sem problemas de sonorização.
Perfect hotel with perfect room-service
In beginning of May we visited Lisbon, Portugal, once again. Of course we stayed at our favorite hotel, Avenida Palace, with the perfect location right in town centre. We enjoyed every minute in Lisbon, our favorite city, and in Hotel Avenida Palace. Comfortable room, nice staff, excellent breakfast - everything first class. This time we enjoyed even the first-class room-service. A perfect late hot meal in the room, with all the extras you could imagine and an early breakfast in the room. Excellent service! Thank you, Avenida Palace!!
Why stay anywhere else
Great hotel, great location and good plentiful breakfast to start the day. Why anyone else would not give this hotel 5 stars is beyond me. The staff were very helpful and friendly and if you are visiting Lisbon then I would definitely recommend Avenida Palace.
We arrived very late, where we were properly greeted with a beautiful upgrade. Much to our delight after a fabulous night sleep we commented how clean the room and hotel are!! We especially noted the hotel’s history, and how well the furnishings are beautifully maintained.
Our 4 night stay never disappointed us ever as the location is ideal. The bar, high tea and room service made us feel appreciated by the staff who aimed to please. The hotel front desk and concierge answered all our concerns even though we spoke no Portuguese. They directed us to several memorable walking paths that exceeded our imaginations. Looking forward to returning to Lisbon and I will be sharing this wonderful hotel stay with everyone in Carmel California. Much continued success to Avenida Palace.
FANTASTIC hotel in the best location with the best service ! Highly recommend !!
My wife and I stayed here for 4 nights last week. Since we walked in we fell in love with this hotel. I've stayed in hundreds of hotels all over the world and this one is definitely one of the top ones I enjoyed.
The entrance, lobby and tea room, very beautiful, very elegant. The rooms are all extremely grand, extremely comfortable and spacious too. i know this place is not exactly cheap but I tell you it is worth it.
The staff all very friendly, all very polite, all very helpful from the receptionists, to the cleaning staff, to the concierge to the bell captains - all of them were professionals.
The Wifi is included and it was good and the breakfast we took as well. Although the breakfast is the same every day it was wonderful. Nice selection of foods and great waiters too.
I heard the tea service was delightful, but i did not have time to try it.
Oh and there's live free piano every other day.
Need to mention the GREAT location too !
I love this hotel and I would never hesitate to come back and highly recommend it.
Perfect place to stay to explore Lisbon
Location of this old style grand opulent hotel was perfect to explore the fascinating city of Lisbon. Staff were excellent as was our room. Completely faultless experience.
Gorgeous old world feel to this hotel with modern amenities. Soon after check-in received a large bowl of delicious strawberries and 2 rain hats because it was going to rain. The next day received a backpack type thing to hold my souvenirs as I went shopping. Breakfast buffet was included and it was sooooo good. Crepes, poached eggs, bacon, the best brioche I have had. Fresh fruit, cheese meats, etc. Did not have electricity converter and the hotel provided it. WiFi was so easy to get into. No password was required and it was fast. Is located across the street from all the restaurants.
Great location and extremely friendly staff
We spent 3 nights here on a long weekend to experience Lisbon for the first time. Our room was surprisingly spacious, the breakfast great and most of all, the entire staff was friendly and helpful. The location put us in walking distance of many attractions, tapas bars and restaurants. Otherwise, a cab was always available.
Don’t look anywhere else if you want a well-located, beautiful, friendly, comfortable and attentive place to stay.
The Ritz could send their staff here to train!
Be certain to book with breakfast included. It is delicious, varied and the service is outstanding.
They allowed us to park our car right out front for easy access.
April 2018 on TripAdvisor
Everything was perfect
The breakfast was amazing...had everything you could ever want for breakfast...crepes, lovely creamy scrambled eggs, crispy bacon, natas, rice pudding, fresh fruit (these were just my favourites !)
Rooms and decor were beautiful and the staff were all so helpful
Location was great. Right beside Rossio train station for train to Sintra and close to metro too.
Quality from the very first to the very last.
From walking into this hotel you know that there will be traditional high standards throughout. The hotel is quality from each of the courteous, attentive ,friendly and professional staff to the fixtures and fittings. The various meeting rooms , dining room and bar are all beautifully decorated plus very comfortable seating areas. Good sized comfortable bedrooms are kept spotless and with a high end range of toiletries maintained regularly.
Excellent hotel in a great location
This hotel is within walking distance of the Santa Justa Lift, the water front and many other amenities. The staff are excellent with fantastic service and attention to detail. The decor is something to uphold.
A real Palace
Just spent three days in Lisbon at The Avenida Palace. It is indeed a real Palace, a real hotel with that magnificence of the late 19th century with 21st century amenities.Extremely professional staff, nice and helpful above all.
It is a hotel we have stayed in 5 times over as many years, with both family and as a couple. Everything is good about the entire service you experience staying in this elegant hotel in the heart of Lisbon. Its location is central with proximity to transport links, excellent restaurants, and shopping.
Central hotel, old style with great service
We enjoyed staying here very much. The staff were always willing to help with any request. It was efficient and just very relaxing to be here. The breakfast was excellent. We really had no complaints at all.
Beautiful, romantic hotel in a great location
My wife and I really enjoyed our stay at Avenida Palace. First of all, what a beautiful, romantic building! Every common space in the hotel is absolutely gorgeous. It’s a treat to have tea on the ground floor or breakfast in the dining room. Speaking of the breakfast, it was fantastic!
The service was a bit cold but efficient. The rooms themselves were a little small but acceptable especially for central Lisbon. They were very clean, quiet and comfortable though. I especially appreciated the double windows which meant that despite the location you literally cannot hear a sound from the street. Great for light sleepers like me.
Lastly, we really loved the location. You can basically walk everywhere from here, and if you take the short-cut via the next door train station escalators you can be at any cool Barrio Alto restaurant in less than 15 minutes. A must in the evenings as this is one of the coolest neighborhoods we’ve ever hung out in.
Pourquoi Chercer Ailleurs, un Must
Notre premier séjour à Lisbonne qui nous laisse un très bon souvenir, cet hôtel est un sans faute, accueil, situation, chambre, petit déjeuner tout à été parfait. Hôtel au calme tout en étant au centre de Lisbonne. Une attention particulière pour les clients, tous les jours une surprise dans la chambre, chocolats, fruits, une bouteille d’eau et la cerise sur le gâteau champagne et fraises au chocolat pour la Saint-Valentin, un vrai plaisir. Notre fils a égalé été très gâté, chocolat tous les jour dans sa chambre. Je conseille vivement cet hôtel c’est un sans faute, et d’une propreté irréprochable. Un vrai Palace. Literie et service au top.
Service, quality, excellent staff and location. Amazing breakfast. Great cocktails at the bar and the period look and feel of the Hotel is pure class
My wife and I stayed here for seven nights and are struggling to find a downside. The room was great - decent size, beautifully furnished, very clean. The price was reasonable. The staff were accomodating. They brought my wife a bottle of sparkling wine for her birthday because they scanned her passport and saw it was her birthday during our stay (as well as chocolate covered pineapple). They leave a 1L bottle of mineral water in your room which is replaced as you drink it. Breakfast is free and has a wide variety of good food. It's in a central part of the city with easy access to two metro lines as well as the train station. Overall a really fantastic experience.
Other reviews comment on noise issues - we were not on the street and did not notice any noise issues from the traffic.
Very beautiful old hotel
Location of this hotel is perfect - close to restaurants, stores, waterfront and train station. Hotel staff very accommodating. Breakfast was amazing - lots of choices. I would definitely recommend this hotel.
Great hotel, worth the expense
My wife and college-aged step-daughter spent 7 nights at the Avenida Palace over New Years. Our experience was outstanding. The room (a Junior Suite) was small but nice, the staff were exceptionally helpful, and the breakfast was outstanding. Most important was the location--centrally located, in the middle of the city's shopping and restaurant area, and easy to get to virtually anywhere we wanted to go by foot, subway, tram, taxi, or train. We'd stay there again without a second thought.
“This is truly like staying in a palace!
It is stunningly regal. And the breakfast is the best we have has anywhere in the world! So quite with quadruple glazing and so comfortable”
Um dos melhores hotéis que já me hospedei. O primeiro de tudo é a localização excepcional, se faz tudo a pé ou por um preço ridículo de Uber ou táxi. Ao lado de uma estação do metrô e outra de trem. Resumindo, não tenha dúvidas quando vier a Lisboa, mesmo que o preço seja um pouco maior, mas as comodidades são inúmeras.
Best Hotel in Lisbon
We absolutely love this hotel!!! Most of all, the staff are wonderful from the doorman, to the concierge, front desk, bar, etc. - very accommodating, helpful, courteous, highly professional. When our expensive camera was left at the tour bus, the concierge called the bus company (Grayline) right away and was checking every day if it was found. Paulo, at the concierge took the time to speak to one of the managers to make sure they investigate but looks like this bus company is not very proactive - Grayline staff was awfully uncooperative and were giving conflicting stories which leads us to believe that perhaps one of their people may have taken our camera. Except for this unfortunate incident, everything else was superb including the daily sumptuous breakfast/brunch!!