Here are some reviews we have found on various travel platforms, in which you can discover what some of our guests feel about us.
We would also like to encourage you to write your own review on the hotel’s Questionnaire Sheet or on the different Social Networks.
Old World Charm
Step back into the past and immerse yourself in a little old world charm. Livered doormen, piano bar, stately decor, personal attention and period decorated bedrooms. Excellent breakfast, delightful evenings in the cocktail bar with live music and vocalists, jazz and classical renditions.
Comfortable classic lounge areas for reading, relaxing and meeting friends
Rooms are not big nor small and bathrooms are spacious.
Perfectly comfortable and situated in a fabulous location near to the city centre and the train station to Sintra with easy access to uptown, downtown and the Chiado.
"verdadeiro 5 estrelas em excelente localização e serviços. Retornarei!"
Localização ótima !! Recepção , pessoal em geral e principalmente concierges excelentes. Café da manhã muito completo. Decoração bem tradicional , luxuosa e de muito gosto. Bar bem montado .Piano ao vivo muitas vezes no happy hour. Quarto e banho muito confortáveis . Estacionamento fácil. Sem problemas de sonorização.
Perfect hotel with perfect room-service
In beginning of May we visited Lisbon, Portugal, once again. Of course we stayed at our favorite hotel, Avenida Palace, with the perfect location right in town centre. We enjoyed every minute in Lisbon, our favorite city, and in Hotel Avenida Palace. Comfortable room, nice staff, excellent breakfast - everything first class. This time we enjoyed even the first-class room-service. A perfect late hot meal in the room, with all the extras you could imagine and an early breakfast in the room. Excellent service! Thank you, Avenida Palace!!
Why stay anywhere else
Great hotel, great location and good plentiful breakfast to start the day. Why anyone else would not give this hotel 5 stars is beyond me. The staff were very helpful and friendly and if you are visiting Lisbon then I would definitely recommend Avenida Palace.
We arrived very late, where we were properly greeted with a beautiful upgrade. Much to our delight after a fabulous night sleep we commented how clean the room and hotel are!! We especially noted the hotel’s history, and how well the furnishings are beautifully maintained.
Our 4 night stay never disappointed us ever as the location is ideal. The bar, high tea and room service made us feel appreciated by the staff who aimed to please. The hotel front desk and concierge answered all our concerns even though we spoke no Portuguese. They directed us to several memorable walking paths that exceeded our imaginations. Looking forward to returning to Lisbon and I will be sharing this wonderful hotel stay with everyone in Carmel California. Much continued success to Avenida Palace.
FANTASTIC hotel in the best location with the best service ! Highly recommend !!
My wife and I stayed here for 4 nights last week. Since we walked in we fell in love with this hotel. I've stayed in hundreds of hotels all over the world and this one is definitely one of the top ones I enjoyed.
The entrance, lobby and tea room, very beautiful, very elegant. The rooms are all extremely grand, extremely comfortable and spacious too. i know this place is not exactly cheap but I tell you it is worth it.
The staff all very friendly, all very polite, all very helpful from the receptionists, to the cleaning staff, to the concierge to the bell captains - all of them were professionals.
The Wifi is included and it was good and the breakfast we took as well. Although the breakfast is the same every day it was wonderful. Nice selection of foods and great waiters too.
I heard the tea service was delightful, but i did not have time to try it.
Oh and there's live free piano every other day.
Need to mention the GREAT location too !
I love this hotel and I would never hesitate to come back and highly recommend it.
Perfect place to stay to explore Lisbon
Location of this old style grand opulent hotel was perfect to explore the fascinating city of Lisbon. Staff were excellent as was our room. Completely faultless experience.
Gorgeous old world feel to this hotel with modern amenities. Soon after check-in received a large bowl of delicious strawberries and 2 rain hats because it was going to rain. The next day received a backpack type thing to hold my souvenirs as I went shopping. Breakfast buffet was included and it was sooooo good. Crepes, poached eggs, bacon, the best brioche I have had. Fresh fruit, cheese meats, etc. Did not have electricity converter and the hotel provided it. WiFi was so easy to get into. No password was required and it was fast. Is located across the street from all the restaurants.
Great location and extremely friendly staff
We spent 3 nights here on a long weekend to experience Lisbon for the first time. Our room was surprisingly spacious, the breakfast great and most of all, the entire staff was friendly and helpful. The location put us in walking distance of many attractions, tapas bars and restaurants. Otherwise, a cab was always available.
Don’t look anywhere else if you want a well-located, beautiful, friendly, comfortable and attentive place to stay.
The Ritz could send their staff here to train!
Be certain to book with breakfast included. It is delicious, varied and the service is outstanding.
They allowed us to park our car right out front for easy access.
April 2018 on TripAdvisor
Everything was perfect
The breakfast was amazing...had everything you could ever want for breakfast...crepes, lovely creamy scrambled eggs, crispy bacon, natas, rice pudding, fresh fruit (these were just my favourites !)
Rooms and decor were beautiful and the staff were all so helpful
Location was great. Right beside Rossio train station for train to Sintra and close to metro too.
Quality from the very first to the very last.
From walking into this hotel you know that there will be traditional high standards throughout. The hotel is quality from each of the courteous, attentive ,friendly and professional staff to the fixtures and fittings. The various meeting rooms , dining room and bar are all beautifully decorated plus very comfortable seating areas. Good sized comfortable bedrooms are kept spotless and with a high end range of toiletries maintained regularly.
Excellent hotel in a great location
This hotel is within walking distance of the Santa Justa Lift, the water front and many other amenities. The staff are excellent with fantastic service and attention to detail. The decor is something to uphold.
A real Palace
Just spent three days in Lisbon at The Avenida Palace. It is indeed a real Palace, a real hotel with that magnificence of the late 19th century with 21st century amenities.Extremely professional staff, nice and helpful above all.
It is a hotel we have stayed in 5 times over as many years, with both family and as a couple. Everything is good about the entire service you experience staying in this elegant hotel in the heart of Lisbon. Its location is central with proximity to transport links, excellent restaurants, and shopping.
Beautiful, romantic hotel in a great location
My wife and I really enjoyed our stay at Avenida Palace. First of all, what a beautiful, romantic building! Every common space in the hotel is absolutely gorgeous. It’s a treat to have tea on the ground floor or breakfast in the dining room. Speaking of the breakfast, it was fantastic!
The service was a bit cold but efficient. The rooms themselves were a little small but acceptable especially for central Lisbon. They were very clean, quiet and comfortable though. I especially appreciated the double windows which meant that despite the location you literally cannot hear a sound from the street. Great for light sleepers like me.
Lastly, we really loved the location. You can basically walk everywhere from here, and if you take the short-cut via the next door train station escalators you can be at any cool Barrio Alto restaurant in less than 15 minutes. A must in the evenings as this is one of the coolest neighborhoods we’ve ever hung out in.
Central hotel, old style with great service
We enjoyed staying here very much. The staff were always willing to help with any request. It was efficient and just very relaxing to be here. The breakfast was excellent. We really had no complaints at all.
Pourquoi Chercer Ailleurs, un Must
Notre premier séjour à Lisbonne qui nous laisse un très bon souvenir, cet hôtel est un sans faute, accueil, situation, chambre, petit déjeuner tout à été parfait. Hôtel au calme tout en étant au centre de Lisbonne. Une attention particulière pour les clients, tous les jours une surprise dans la chambre, chocolats, fruits, une bouteille d’eau et la cerise sur le gâteau champagne et fraises au chocolat pour la Saint-Valentin, un vrai plaisir. Notre fils a égalé été très gâté, chocolat tous les jour dans sa chambre. Je conseille vivement cet hôtel c’est un sans faute, et d’une propreté irréprochable. Un vrai Palace. Literie et service au top.
Service, quality, excellent staff and location. Amazing breakfast. Great cocktails at the bar and the period look and feel of the Hotel is pure class
My wife and I stayed here for seven nights and are struggling to find a downside. The room was great - decent size, beautifully furnished, very clean. The price was reasonable. The staff were accomodating. They brought my wife a bottle of sparkling wine for her birthday because they scanned her passport and saw it was her birthday during our stay (as well as chocolate covered pineapple). They leave a 1L bottle of mineral water in your room which is replaced as you drink it. Breakfast is free and has a wide variety of good food. It's in a central part of the city with easy access to two metro lines as well as the train station. Overall a really fantastic experience.
Other reviews comment on noise issues - we were not on the street and did not notice any noise issues from the traffic.
Very beautiful old hotel
Location of this hotel is perfect - close to restaurants, stores, waterfront and train station. Hotel staff very accommodating. Breakfast was amazing - lots of choices. I would definitely recommend this hotel.
Great hotel, worth the expense
My wife and college-aged step-daughter spent 7 nights at the Avenida Palace over New Years. Our experience was outstanding. The room (a Junior Suite) was small but nice, the staff were exceptionally helpful, and the breakfast was outstanding. Most important was the location--centrally located, in the middle of the city's shopping and restaurant area, and easy to get to virtually anywhere we wanted to go by foot, subway, tram, taxi, or train. We'd stay there again without a second thought.
“This is truly like staying in a palace!
It is stunningly regal. And the breakfast is the best we have has anywhere in the world! So quite with quadruple glazing and so comfortable”
Um dos melhores hotéis que já me hospedei. O primeiro de tudo é a localização excepcional, se faz tudo a pé ou por um preço ridículo de Uber ou táxi. Ao lado de uma estação do metrô e outra de trem. Resumindo, não tenha dúvidas quando vier a Lisboa, mesmo que o preço seja um pouco maior, mas as comodidades são inúmeras.
Best Hotel in Lisbon
We absolutely love this hotel!!! Most of all, the staff are wonderful from the doorman, to the concierge, front desk, bar, etc. - very accommodating, helpful, courteous, highly professional. When our expensive camera was left at the tour bus, the concierge called the bus company (Grayline) right away and was checking every day if it was found. Paulo, at the concierge took the time to speak to one of the managers to make sure they investigate but looks like this bus company is not very proactive - Grayline staff was awfully uncooperative and were giving conflicting stories which leads us to believe that perhaps one of their people may have taken our camera. Except for this unfortunate incident, everything else was superb including the daily sumptuous breakfast/brunch!!