Hotel Avenida Palace website adopts all technical and organisational measures to ensure the privacy of all personal details given in accordance with the 35º Amendment of Portuguese Republic Constitution.

The Hotel Avenida Palace website user is responsible for his access elements (login and password) to ensure the confidentiality of his personal details. The password is a secret code, known only by himself/herself, and that allows him/her to order, check and edit his/her personal details.

Hotel Avenida Palace website should not be used to exchange computer virus, spam, illegal, offensive, abusive or indecorous material or material is some way defamatory.

Hotel Avenida Palace website user should not place any fraudulent orders. The partial or total copy of this website is prohibited, including any digital content or format belonging to Hotel Avenida Palace, without the previous written consent of Soportel - Sociedade Portuguesa Hoteleira, LDA.

If the website is wrongly used and, independently of the applicable legal procedure, Soportel - Sociedade Portuguesa Hoteleira, LDA reserves the right to cancel user’s login, remove any orders as well as any type of user’s content.

Disclaimer

Soportel - Sociedade Portuguesa Hoteleira, LDA cannot ensure that the normal working of this website is totally deprived of mistakes or without periods of unavailability. The website cannot ensure that files downloaded are totally deprived of mistakes or risks associated with Computer viruses. Soportel - Sociedade Portuguesa Hoteleira, LDA cannot be held responsible by damages of any kind, that may be resulting of this website use.

Personal Details Use & Information Use

Hotel Avenida Palace website needs to have your personal details to process and delivery your order, as well as to notify you of your order state. To be able to identify you as a website member is an added-value. Customers details collected contribute to elaborate a user profile, making possible to continuously improve your purchasing experience at Hotel Avenida Palace. It is also an advantage to be contacted by our Customers Services to give answers to questions and situations of interest and to ensure, in general, your account is continuously updated or to personalise the website/customer relationship through the wish list or products recommendations according to your preferences.

Information is also used to prevent and detect eventual frauds and abuses and at the same time allow a third entity to perform, on our behalf, technical and logistic tasks.

Information collection

Data is collected using cookies in your PC to obtain a certain type of information every time the server enters Hotel Avenida Palace website. Cookies make possible to recognise you every time you visit our website as a registered user. Although we cannot totally personalise the website/customer relationship, it is important to understand that these kind of tools exist.

Customer Services will also collect all your suggestions, comments, complains and any useful information in order to optimise the service provided.

Studies and interviews are also an important mean to know better the user, as well as his/her web navigation patterns – time chosen to connect or type of browser used. All data is collected but its treatment can only be done with your previous consent.

Information sharing and access

Information access is restricted and only used to handle your order, from payment process, delivery options to customer services. No information whatsoever is shared with others. Hotel Avenida Palace website does not share with other entities personal details on users without your express permission, except when demanded by judicial order. Therefore, all information is confidential and used only by Soportel - Sociedade Portuguesa Hoteleira, LDA to process your order and eventually to send notices, which reinforce and personalise cultural and products offer.

Soportel - Sociedade Portuguesa Hoteleira, LDA adopts the necessary precautions to protect the loss or wrongly editing of information and under its responsibility, restricting the access to this information only to authorised employees that need it to perform their tasks.

Any change on this subject will be notified on this page and by email to all users. For further information on data Privacy Policy of this website please contact us to our e-address info@hotelavenidapalace.pt.